Our People

Tsui Wah is more than just a food and beverage group - we're a family. Every employee is a valued member of this family, working together seamlessly with true team spirit. Our staff members serve with warm smiles, courteous attitudes, genuine care, and proactive mindsets.

We understand that excellent food and quality service are equally important for customer satisfaction. To enhance our service standards, we provide comprehensive training programs for all team members, including:

• Orientation training

• 5S methodology training

• Service mindset development

• Occupational safety

• Professional seminars

Through our well-structured career advancement pathway, you can clearly envision your future development opportunities within our organization.

Branch Manager

Job Duty

• Manage all employees in the branch, unite team strength, and achieve work targets

• Motivate employees to achieve high quality products, high quality services, and high quality environment

• Resolve personnel disputes and handle other personnel management matters fairly and strictly

• Handle customer complaints and emergency issues

• Responsible for ad-hoc duties assigned by supervisor

Requirement

• College degree or above

• Management skills, sales skills, customer service, handling customer complaints, hygiene manager, food hygiene, 5S methodology

• Five-years or more of experience in the catering industry and Three-years or more of restaurant management experience

Officer

Job Duty

• Assist supervisors to implement company instructions and delivery company messages to employees at all levels in the shop

• Maintain and improve shop quality, service, and cleanliness standards

• Assist general staffs in handling customer complaint cases

• Implement the operating procedures, systems, disciplines and instructions established by the company

• Responsible for ad-hoc duties assigned by supervisor

Requirement

• Secondary School education or above

• Three-years or more experience in the catering industry and one- year or more of restaurant management experience

• Basic management skills, sales skills, customer service, handling customer complaints, hygiene manager/supervisor, food hygiene, 5S methodology

Waiter/Waitress

Job Duty

• Serve customers with good manners and help to build up positive brand image

• Greet customers, arrange seatings, serve tea and lay the tableware for customers

• Place orders and actively introduce the menu to customers

• Accurately deliver the ordered food and beverages to customers

• Help to clean the table to ensure the cleanness and tidiness of the related restaurant area

• Responsible for ad-hoc duties assigned by supervisor

Requirement

• Secondary School education or above

• One-year or more restaurant experience

• Able to adapt to the changing situations, maintain positive customer service attitude and willing to help customers solve problems

• Enthusiastic, responsible, proactive, with a strong team spirit and good time management skills

Chef Ⅲ

Job Duty

• Responsible for all stoves in the kitchen, including Chinese stoves, Western stoves, griddles, fryers, flat stoves and ovens

• Overseeing the daily operation of the stove and be responsible for the repair and maintenance

• Maintain the neatness and tidiness of related areas and ensure a hygienic kitchen environment

• Responsible for ad-hoc duties assigned by supervisor

Requirement

• Form 3 or above

• Minimum 5-years experience in the capacity of restaurant chef or cook

• Well versed in operation and production procedures of a restaurant kitchen

• Responsible and with a strong team spirit

Chef Ⅳ

Job Duty

• Prepare and chop the raw food material into the standardised sizes

• Measure and divide the ingredients into the right serving sizes for next-step processing

• Assist the executive chef or sous chef in sauce production

• Responsible for topping the dishes with the right sauces

• Maintain the neatness and tidiness of related areas and ensure a hygienic kitchen environment

• Responsible for ad-hoc duties assigned by supervisor

Requirement

• Form 3 or above

• Minimum 3-years experience in the capacity of restaurant chef or cook

• Well versed in operation and production procedures of a restaurant kitchen

• Responsible and with a strong team spirit

Senior Bar Tender

Job Duty

• Responsible for cooking noodles, breakfasts, sandwiches and making beverages

• Produce the food and beverage in accordance with preset serving sizes and production processes to ensure the high quality of food

• Maintain the neatness and tidiness of related areas

• Assist supervisor in inventory management to ensure sufficient ingredient provided for the daily operation

• Responsible for ad-hoc duties assigned by supervisors

Requirement

• Form 3 or above

• Two-years relevant working experience, well versed in operation of the restaurant Bar Division

• Responsible and with a strong team spirit

General Staff of Noodle Section

Job Duty

• Responsible for preparing dishes according to company's food standard

• Responsible for maintaining hygiene of and cleaning the responsible area and kitchen equipment maintenance, identifying and timely reporting of problems

• Assisting supervisor with new staff orientation and supervision

Requirement

• Secondary school or above

• Two-years or more restaurant industry working experience or familiar with restaurant operation

• Responsible and with a strong team spirit

Cashier

Job Duty

• Provide quality cashiering counter service to customers

• Responsible for handling customer enquiries and taking orders for the take-away services

• Balance daily cash and maintain custody of cash box

• Responsible for ad-hoc duties assigned by supervisors

Requirement

• Secondary School education or above

• Minimum one-year relevant working experience

• Well versed in restaurant cashier department operation and POS system operation preferred

• Able to adapt to the changing situation and maintain good service quality

• Enthusiastic, responsible and detail-minded

• With good time management skills as well as a strong team spirit

Cleaner

Job Duty

• Responsible for washing dishes

• Responsible for cleaning the restroom to ensure the neatness and tidiness of the related area

Requirement

• Primary School education or above

• Previous experience preferred but not compulsory

• Responsible, hardworking, tidy and with strong team spirit